You probably weren’t aware of this, but “word-of-mouth” marketing has a natural extension in the form of online reviews. When one person purchases a good or service, they often tell their other acquaintances about their experience with it and how satisfied they were with it.
Have you ever received a negative review about your company? If so, how did you deal with it?
Too many bad reviews can hurt your business’s reputation, which is why you should be aware of this risk.
There is a possibility that some of the negative reviews you receive online are not genuine.
Spammers, competitors, and disgruntled customers may attempt to harm your business by posting fake reviews that are difficult to remove.
Here are some suggestions for dealing with these reviews, as well as instructions for reporting them to Google.
Respond to all reviews
Building a relationship with your customers is easier when you respond to their online reviews, especially when they are critical.
When you respond to a negative review, you give yourself the opportunity to get more positive feedback from the customer after the issue has been resolved.
Send emails asking for reviews
Consumers are more likely to purchase from a website that contains user reviews than from a website that does not contain user reviews.
Actually, asking customers to leave reviews is the simplest way to encourage them to do so.
There is a good chance that a significant number of your clients would be delighted to share their favorable feedback regarding your company’s product or service in writing.
If you don’t have their most recent email addresses, you can start collecting them. Do you have no idea how to find someone’s address?
Pro tip – How to find someone’s address to send email?
You can accomplish this with the help of an email lookup tool. To find someone’s email address, simply enter their name and domain.
GetEmail.io is an example of an email lookup tool that can be used to determine the appropriate format for an email. In order to process data, it makes use of AI and machine learning algorithms.
Report fake reviews
You should report the review if you are certain that it is a fake.
Google fake online reviews can be flagged by clicking the flag icon under the review title. This will open a page where you can report the violation.
Google, on the other hand, appears to be inconsistent in its efforts to remove fake reviews. This is due to the difficulty in establishing someone’s online identity.
This is especially difficult because Google allows anonymous usernames. Additionally, a consumer is not required to make a purchase in order to review your brand.
Encourage your customers to leave reviews
Countering a negative review with an equal number of positive ones can be an effective strategy for dealing with it.
Possessing a high number of positive customer testimonials will help you gain the trust and confidence of potential customers.
As a bonus, getting positive feedback from well-known websites can help your website rank higher for more brand-related keywords.
Fake online reviews can have a negative impact on your brand’s reputation, as demonstrated in this article.
Customers who read negative feedback are less likely to make a purchase from your company; in the long run, this can do more harm to your reputation and sales.
Always keep in mind that how you respond to negative feedback reveals a lot about your identity, so make sure you use it wisely.